faq
Mailing address

Benswic
Attn: Returns/Exchanges
2473 Frederick Douglass FL. New York, NY 10027

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About BENSWIC

Benswic started in 2017 as an athletic-based fitness family business. In the fall of 2020, the CEO William Marshall, wanted to incorporate his artistic and design skills with a versatile and high-quality apparel line. We want to provide the best for our athletes and consumers.

We’re humbled to have customers from all over and see Benswic continue to spread to people who share the same values of design and quality

One Word: Ben – swick

Benswic is a combinatin of the William Marshall’s family’s initials.

B – Bryana (oldest daughter)

E – Emmanuel (oldest son)

N – Nyomi (youngest daughter)

S – Shavon (wife)

Wi – William (CEO/Founder)

C – Christopher (youngest son)

We are located in New York City, NY, USA.

Orders

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal or ApplePay.

No, but we hope to provide this soon!

Shipping

We ship to all countries.

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We offer Free Shipping on orders over $99 (USA only). Shipping is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.

All orders are shipped via USPS. Please allow 2-4 business days for orders to be processed after the pre-order window is closed.

Domestic Shipping (within the USA):

Standard Shipping (USPS First Class and Priority): 5-10 business days
Express Shipping (USPS Express Mail): 2-3 business days


International Shipping (varies per country):

First Class International: 3-5 weeks (customs processing times vary)
Priority International: 10-15 business days (customs processing times vary)

Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

We typically ship orders in 2-4 business days after the pre-order window closes. When your order ships, you will receive an email with a USPS tracking link. Please allow 24 hours for the link to activate. International customers, once your packages leaves the US, the tracking links may not update but your package is still on its way. If you have any questions about your order, email wmarshall@benswic.com.

Returns & Exchanges

Pre-order means that the product is not currently in stock and you must place your order as per normal if you’d like to secure your size before the item arrives with us.

Please kindly note, Pre-orders cannot be canceled/refunded once placed. However, if you wish to change your item to another garment that is in stock/arriving sooner, you may do so. Alternatively, a store credit will be issued for 1-year use on the online store.

The benefit of purchasing Pre-order items is that you will secure your size without risking the item becoming sold out shortly after we list it online.

Please note dates are not guaranteed and delays may occur, mainly due to fabric sourcing & shipment held by customs. 

Benswic is not held liable for any unforeseen delays that may occur if you wish to Pre-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing, or cancellations. We will, however, update you after Pre-order when your items are available for shipping.

You will proceed through the check out as usual & make full payment when making a Pre-order. Your order will only be shipped upon arrival of the ordered Pre-Order item/s, usually as per the date suggested on the product page at the time of order placement.

**Important Disclosure: Re-cuts may differ in color from the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the color of the fabric sourced is as close as possible to the original color shown, we will not be held liable for any minor variations. 

For any questions left unanswered from these terms, please contact us at bmarshall@benswic.com

Product

Please refer to our Size and Fit page for details about each of our products.

Yes. If a product interests you and the pre-order window is closed, simply click the “Notify me when Available” link on the product page and enter your email address. You can also subscribe to the Benswic Newsletter and  follow me on Instagram and Facebook.

While we do all of our design in-house, we don’t do our own manufacturing. We partner with expert manufacturers and craftsmen for each of our products.

We work with Chrissy In The Know for all of our screen printing and embroidery. They are some of the best printers in the business and we highly recommend them.

Miscellaneous

We  sell directly to our customers through our website. If you would like more information, please contact us with information about your shop.

We designed our site from scratch. It runs entirely on WordPress. Please do not copy or use any parts of our site as your own.

For additional information about Benwic please use the contact form or email wmarshall@benswic.com.